Privacy Policy
Last updated: 28/10/2026
This policy explains how MyDriveShield, a trading name of Capital Gateway Pty Ltd (ABN 36 667 087 685) ("we", "us"), handles personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. What we collect
- Contact details: name, mobile, email, street address, suburb, state and postcode, and company name if you give one.
- Vehicle details: make, model, variant, year, odometer reading, fuel and drive type, registration and state, VIN, and purchase type (dealer or private). We also collect the photos and documents you upload, such as an odometer photo or a vehicle condition report.
- Order details: the product and term you choose, your answers to the provider's eligibility questions, your acceptance of the terms, and the time you accepted.
- Payment details: card payments are processed by Stripe. We do not see or store your full card number. We receive a payment reference, the amount and the payment status.
- Messages: emails, website forms and notes of phone calls with you.
- Website use: pages visited, device and browser type, approximate location, and the advertisement or link that brought you to us. This is collected through cookies and similar tools (see section 7).
We do not ask for sensitive information such as health details. Please do not include it in your messages.
2. Why we collect it
- To give you a quote, check eligibility and arrange your warranty or roadside assistance with the provider.
- To take payment, send your order confirmation and follow up anything still needed to lodge your cover.
- To answer your questions and keep a record of what we discussed.
- To send you information about our products, if you agreed to this (see section 8).
- To measure and improve our website and advertising.
- To meet our legal obligations and handle complaints.
If you do not give us the information we need, we may not be able to quote or arrange cover for you.
3. AI-assisted processing of enquiries
We use artificial intelligence software to help our team manage enquiries. When you email us, the text of your email may be processed by an AI model, provided by Anthropic, PBC (USA), to:
- sort the enquiry by type (for example, a price request, an order update or a complaint);
- pull out details such as your vehicle and contact details; and
- flag enquiries that need a person straight away.
The AI does not make decisions about your eligibility, price or cover, and it does not send replies to you on its own. A member of our team reviews enquiries and responds. Our AI provider does not use the content we send it to train its models.
Website chat. The chat on our website is an AI assistant, also provided by Anthropic. It tells you it is an AI system. It answers general questions using only the information published on our website, gives factual information only (not advice), and does not decide your eligibility, price or cover. You can ask for a person at any time, and it offers to arrange a call back for advice, complaints, claims and anything it is unsure about. Your chat messages are processed by Anthropic and kept in our automation system (n8n) so we can respond and improve the service. If you ask for a call back, your details and the chat are sent to our team by email and saved in our customer records (HubSpot). Please do not type card, licence or health details into the chat.
If we introduce a phone assistant that uses AI, it will tell you that you are dealing with an AI system, and you can ask for a person at any time.
4. Automated eligibility checks
Our online checkout uses the provider's published rules to check whether a vehicle is eligible for a product, based on its age, odometer reading and your answers to the provider's eligibility questions. If the rules show the vehicle is not eligible, the website will not take payment for that product and offers a callback instead. A person can review the result: call us or request a callback. The provider makes the final decision on eligibility when the cover is lodged.
5. Who we share it with
| Who | Why | Where data is held |
|---|---|---|
| Integrity Car Care Pty Ltd (product provider) | To lodge your cover, issue your schedule and certificate, and handle claims, transfers and cancellations | Australia |
| Stripe | Card payment processing | Australia and USA |
| Klarna | Instalment payments, only if you choose to pay that way at checkout | Australia and Sweden |
| Google (Workspace, Analytics, Ads) | Email, document storage, and website and advertising measurement | USA and other countries |
| HubSpot | Customer records and enquiry management | Australia, with support access from other countries |
| n8n | Moving order and enquiry information between our systems, and keeping website chat records | European Union |
| Anthropic | AI-assisted sorting of email enquiries and the website chat assistant (section 3) | USA |
| Netlify | Website hosting | USA and other countries |
| SMS provider | Sending text messages you agreed to receive | Australia |
We may also disclose information to our professional advisers, or where the law requires or permits it. We do not sell your personal information.
6. Overseas disclosure
As shown above, some of our service providers store or process personal information outside Australia, mainly in the USA and the European Union. Before we disclose information overseas, we take reasonable steps to make sure the recipient handles it in line with the Australian Privacy Principles. We do this through contract terms and by choosing providers with recognised security standards.
7. Cookies and advertising
Our website uses cookies from Google Analytics, Google Ads and HubSpot to understand how people use the site and to measure our advertising. Google may use this information to show you our ads on other websites. You can block or delete cookies in your browser settings, and manage Google ad personalisation at adssettings.google.com.
8. Marketing and opting out
We send marketing emails or SMS only if you agreed to receive them. Every marketing message includes a way to unsubscribe, and we act on requests within 5 business days. You can also email quotes@mydriveshield.com.au to opt out. We will still send messages you need about an order you have placed.
9. How we keep it secure
Your information is stored with the service providers listed above. Access is restricted to people who need it, accounts are protected by strong passwords and two-step sign-in where available, and website traffic is encrypted. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as the law requires.
We keep records for as long as we need them for your cover and to meet legal and tax obligations, generally 7 years after your cover ends. After that, we delete them or remove identifying details.
10. Access and correction
You can ask for a copy of the personal information we hold about you, or ask us to correct it. Email quotes@mydriveshield.com.au. We will respond within 30 days. There is no charge to make a request.
11. Privacy complaints
If you have a concern about how we handled your information, contact us first. We will acknowledge your complaint within 2 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you can complain to the OAIC: oaic.gov.au, phone 1300 363 992.
12. Contact us
MyDriveShield (Capital Gateway Pty Ltd)
Level 20, 15 Castlereagh Street, Sydney NSW 2000
Phone 0477 666 500
Email quotes@mydriveshield.com.au
We may update this policy from time to time. The current version is always on this page.